Shipping + Refund Policy

Shipping & Delivery

    •    Fulfillment Time: All orders are processed and shipped as quickly as possible. Please allow 3–5 business days for your order to be packaged and dispatched, unless otherwise stated during a specific product drop.

    •    Tracking: Once your order has shipped, you will receive a confirmation email containing your tracking information. Remember to check your spam folder.

    •    International Shipping: We ship worldwide. Please note that, unless specified, buyers are responsible for any local customs fees, duties, or import taxes that may apply. We are not responsible for delays caused by customs clearance.

Returns, Exchanges & Refunds

    •    Return Window: We accept return requests within 14 days of your delivery date.

    •    Condition of Items: To be eligible for a return, your item must be unworn, in its original condition, and in its original packaging.

    •    Exemptions: Custom orders, resized pieces, or items explicitly marked as "Final Sale" cannot be returned or exchanged.

    •    Return Shipping: Buyers are responsible for return shipping costs. We highly recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.

Damaged or Incorrect Items

Every piece of silver jewellery is hand-checked for quality before leaving the studio. However, if your order arrives damaged or you receive the incorrect item, please contact us immediately at kiiirajewels@gmail.com with your order number and a photo of the issue so we can make it right.